At Leah Couturez, customer satisfaction is our top priority. We want you to love your purchase, but if you are not fully satisfied, we’re here to help.
Returns
We accept returns only if the product is damaged, defective, or incorrect upon delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
To initiate a return, please contact us at [email protected] within 7 days of delivery. Include your order details, a description of the issue, and clear photos if applicable. Once your request is reviewed, we will guide you through the return process.
Refunds
Since Leah Couturez operates on a Cash on Delivery (COD) payment method only, refunds are processed as either:
- Replacement of the product, or
- Store credit, depending on your preference and product availability.
Refunds or replacements are issued once we have received and inspected the returned item. You will be notified by email once your return is approved.
Non-Returnable Items
For hygiene and safety reasons, certain items such as earrings, intimate wear, and customized jewelry cannot be returned or exchanged unless they arrive damaged or defective.
Order Cancellations
Orders can only be cancelled before they are shipped. Once the order has been dispatched, it cannot be cancelled.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at [email protected] with your order number and photo proof. We will arrange a replacement at no extra cost.
Contact Us
If you have any questions regarding our Return and Refund Policy, feel free to contact us at [email protected].